Trust & Safety — Persephone Reborn LLC

The rules

Andromeda's Community Guidelines cover nine areas: being authentic; keeping people safe; being respectful; adult and sensitive content; protecting privacy; respecting intellectual property; no spam or deceptive behaviour; illegal and regulated goods; and synthetic and manipulated media.[1] Every member agrees to the Terms of Service, which set out what members may and may not do.[2]

Reporting and enforcement

Members can report posts and accounts using the reporting tools in the product, and can block, mute and restrict accounts and mute words to shape their own experience. Reports are reviewed confidentially.[3]

When content or conduct breaks the rules, the response is proportionate to its severity and context. It can mean removing content, adding labels or age restrictions, reducing how widely content is shown, limiting features, or suspending or permanently disabling an account. Repeated or severe violations can lead to permanent removal. Where appropriate and permitted, the member is told and can appeal.[4]

Members can follow the reports they have filed, a warned member sees the decision under Settings → Account status, and a suspended member is shown the reason, and how to appeal, when they try to sign in.

Real people, not bots

Andromeda is for people. A bot is welcome only when it is declared and wears a visible bot label; Andromeda runs automated checks for accounts that are automated without saying so. When those checks are confident enough, an account can be restricted automatically and queued for a person to review. Nothing is ever deleted automatically. The restriction is reviewed by a human, and the member can appeal it and have it lifted.[5]

Young people

Andromeda is for people aged 16 and over.[2] A member between 16 and the age of majority can link their account to a parent or guardian, who can set limits, for example on who may message them. A guardian's setting can only make the member's own setting narrower, never wider. A guardian can set limits and sees a short activity summary, such as how many posts and messages were sent in the last week, never what they say. No feature shows a guardian what a member's conversations say.[6]

Some features are closed to minors entirely, including matchmaking and anything that arranges a meeting in person. They are open only to members whose date of birth shows they are 18 or over, and are closed to any account linked to a guardian.[6]

We want to be plain about one limit. The date of birth is the one a member gives us, and it is not checked against a document. It is the same check every general-audience service of this kind performs, and it is a floor rather than a guarantee.[6]

Privacy

Andromeda does not sell members' personal information.[7]
It does not use third-party advertising or cross-site tracking cookies.[8]
Members' content is never used to train an AI provider's models.[5]
Members can download an archive of their data, and can pause or permanently delete their account.[9]

Security

Andromeda protects accounts with encrypted credentials, optional two-factor authentication, rate limiting and access controls.[10] New passwords are checked against known data breaches.

Security researchers can report a vulnerability privately to security@andromedasphere.com. Reports are acknowledged within 72 hours.[11]

If you need help now

If you or someone else is in immediate danger, contact your local emergency services. Andromeda's safety resources page lists organisations that can help.[12]

How we keep Andromeda safe

The rules

Reporting and enforcement

Real people, not bots

Young people

Privacy

Security

If you need help now

Sources