Andromeda Support
How can we help?
Answers to the most common questions about using Andromeda, and how to reach us when you need a person.
Getting started
- Go to andromedasphere.com and create an account. You need to be 16 or over.[1]
- Confirm your email address. You can browse straight away, and you can post and send messages once your email is confirmed.
- Fill in your profile, follow some people and topics, and choose the timeline you prefer in Settings.
Signing in
- Forgotten password? Use Forgot password on the sign-in page and we will email you a reset link.
- Lost your two-factor device? Sign in with one of the backup codes you saved when you turned two-factor authentication on.
- Still locked out? Email support@persephonereborn.com from the address on your account.
Privacy and safety
- Block, mute or report an account or post from its menu.[2]
- Make your account private, and control who can message, tag or quote you, in Settings.[3]
- Read the Trust & Safety page for how reports are handled.
Download your data
You can download an archive of your data from Account settings.[3]
Delete your account
- Sign in to Andromeda.
- Go to Settings → Account management.
- Select Delete account… and confirm. Deletion is immediate and permanent.[4]
If you cannot sign in, email privacy@andromedasphere.com from the address on your account and ask for deletion. We verify that the account is yours and ordinarily complete the request within 30 days.[4] The account deletion page lists what is removed and what the law requires us to keep.
Is Andromeda down?
The live service status page shows whether each part of Andromeda is working.[5]
Contact support
- Help with your account support@persephonereborn.com
- Privacy and data requests privacy@andromedasphere.com
- Reporting a security issue security@andromedasphere.com
- Copyright notices Copyright policy